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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:


    GOOGLE -
    BING -

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

  104 soho hill, birmingham, ENG, b191ad, United Kingdom



The description of the goods you order will be as shown on PUE’s website at the time you place your order.

We list all of our products as accurately as possible, but with so many different products and manufacturers subtly upgrading their products throughout the year there maybe a few occasions when what you receive is not 100% as described (but the difference will always be minimal and beyond our control). On such occasions we will always accept the return of the goods, refund your payment in full and update the listing accordingly.

The dimensions we quote are based on the information provided to us by the manufacturers but on occasions these can be inaccurate (particularly if the fitting has been remodelled) and so we recommend that you do not cut holes etc until you are in receipt of the lights and physically checked the dimensions. Please note that we do not accept any costs related to installation whether based on the dimensions quoted or not.

If you require any additional information before ordering to confirm suitability please contact the Supplier in advance.

All goods are subject to availability. If the Supplier anticipates an unreasonable delay with the delivery of your order then the Supplier will contact you as soon as possible to offer a refund for any sum that has been paid by you for the goods.



Every effort is made to ensure that prices shown on PUE’s website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.  If PUE  does not receive a response within 5 days of informing you of the error, the order will be cancelled automatically. If you cancel, PUE will refund or re-credit you for any sum that has been paid by you.



The terms of sale apply to all goods supplied by PUE hereon referred to as the Supplier.

No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full .

The contract is subject to your right of cancellation (see below).



Payment, inclusive of delivery charges, must be made in full before an order can be released.

Payments shall be made by you without any deduction unless agreed in advance by the Supplier to you and processed via a valid discount voucher.


Cancellation and Returns Policy

In accordance with the distance selling regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition, including all lamps/bulbs and providing the goods are in a resalable condition. A refund shall be provided less the costs of carriage/postage.

This does not apply to goods that have been ordered or manufactured specifically for you and also other specially modified electrical goods cannot be returned for credit.

A cancellation email must be sent in writing, to us at .  Notification by telephone is not acceptable.

If you cancel your order after the goods have been dispatched, there is a minimum collection charge of £14.95 including VAT which covers the cost of our carriers having to collect the unwanted goods from you.

Unwanted goods will only be collected by our carriers due to insurance purposes. You will be issued with a returns consignment number for reference.

Goods that are returned to PUE will be inspected for any sign of use, damage, misuse or neglect and we will refund or re-credit you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt we reserve the right not to exchange or give a refund.

Any goods returned after 7 days of delivery that were purchased in error or are no longer wanted will be subject to handling and re-stocking charges of 25% of the original cost of goods.

We have the right to refuse refunds for failure to meet the above criteria.


Damaged Goods & Shortages

If the goods supplied to you are damaged on delivery or if there any shortages, you should notify PUE in writing via e-mail  within 48 hours. It is your responsibility to thoroughly check all goods for damages & shortages within 48 hours. Outside this time, no claims will be accepted.

PUE will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician's fees etc.

Faulty or damaged goods will be replaced or refunded in full in accordance with the Distance Selling Regulations of 2000.


Damaged or Broken glass does not constitute faulty goods.

Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are supplied free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products we are unable to supply replacements free of charge.



Any installation / fitting of non portable lighting purchased from PUE Lighting must be carried out by a qualified electrician.

Failure to have none portable lighting installed / fitted by a qualified electrician will invalidate your warranty and may be in breach of the current building regulations.



All goods supplied warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

The warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.

Any goods returned for a warranty claim that are found to not be faulty or the subject of misuse, which includes incorrect installation will be returned to the customer/s at their cost.


Limitation of Liability

The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

Under no circumstances will the Supplier be held responsible for but not limited to additional electrician or any other contractor fees that arise because of but not limited to late, damaged or incorrect delivery of goods. You should not book an Electrician or any other contractor in advance of delivery.


Data Protection

The Supplier will take all reasonable steps to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.


Applicable Law

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.



All content in whatever format found on PUE’s web site is copyright of it's respective owner(s) and legal action may be taken if any person(s) or business is found using the content found on PUE’s web site without permission in advance.










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