DELIVERY AND AVAILABILITY

Goods are available for dispatch within 7 working days of receipt of order. Goods that are out of stock may take up to 14 working days of receipt of order. In the unlikely event of goods taking longer than the 14 working day period you will be contacted by a customer service representative who will give the option for the order to be cancelled if the lead time is unsuitable without penalty to the consumer.

RETURNS

In accordance with the distance selling regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition, including all lamps/bulbs and providing the goods are in a resalable condition. A refund shall be provided less the costs of carriage/postage.

This does not apply to goods that have been ordered or manufactured specifically for you and also other specially modified electrical goods cannot be returned for credit.

A cancellation email must be sent in writing, to us at sales@puelectrical.co.uk .  Notification by telephone is not acceptable.

If you cancel your order after the goods have been dispatched, there is a minimum collection charge of £14.95 including VAT which covers the cost of our carriers having to collect the unwanted goods from you.

Unwanted goods will only be collected by our carriers due to insurance purposes. You will be issued with a returns consignment number for reference.

Goods that are returned to PUE will be inspected for any sign of use, damage, misuse or neglect and we will refund or re-credit you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt we reserve the right not to exchange or give a refund.

Any goods returned after 7 days of delivery that were purchased in error or are no longer wanted will be subject to handling and re-stocking charges of 25% of the original cost of goods.

We have the right to refuse refunds for failure to meet the above criteria.

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